After Sales and Service

A value proposition for each Service.

Evolving the concept of After Sales to offer each customer the most appropriate solution. Manufacturing companies add to their product offering new forms of service provision, which guarantee greater margins and continuity over time.

Digital Go To Market Strategy

Case study

Client

World leading company in the plastic moulding sector

Problem

To improve the revenue performance of the after-sales and maintenance services

Actions taken
  • Analisys of economic and financial performance
  • Identification of opportunity for improvement
  • Discussion about strenghts and weaknesses
  • Plan for the rapid implementation of selected initiatives 
  • Re-design of the "Service and After-sales" business model
Main achievements
  • Shared action plan between the "Service", Sales and Operating departments
Team & time

1 Partner, 2 Consultant - 4 weeks (elapsed)

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